---
title: "What Is Call Recording? Definition | Epic Life Glossary"
description: "Call recording is the saving of a phone call as an audio file. Insurance agencies record calls to train agents, prove what was said, and meet carrier or..."
url: https://epicline.preview.multisites.ai/glossary/call-recording
publisher: Epic Life Group
apply: https://epicline.preview.multisites.ai/apply
quote: https://epicline.preview.multisites.ai/get-a-quote
---

Sales and lead terms

# Call Recording

Call recording is the saving of a phone call as an audio file. Insurance agencies record calls to train agents, prove what was said, and meet carrier or compliance needs.

## Why it matters

Recorded calls help resolve disputes about what a family was told. They also help coaches review calls and improve scripts. Recording is governed by consent laws, which differ by state. Some states need only one party to agree, while others need all parties. Agents should state at the start of a call that it may be recorded. Families can ask how long recordings are kept and who can access them.

Source: [law.cornell.edu](https://www.law.cornell.edu/uscode/text/18/2511)

[Read next, for agentsInsurance sales training at Epic Life: AI coaching and mentors](https://epicline.preview.multisites.ai/careers/training)

## Where we use this term

-   [Your first 90 days as a telesales life insurance agent: a week-by-week ramp](https://epicline.preview.multisites.ai/guides/first-90-days-as-a-telesales-agent)
-   [Inbound calls vs live transfers vs aged leads: how to compare cost per sale](https://epicline.preview.multisites.ai/guides/inbound-calls-vs-live-transfers-vs-aged-leads)

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