---
title: "What Is Inbound Call? Definition | Epic Life Glossary"
description: "An inbound call is a phone call that a consumer or prospect starts to a business. In life insurance sales, it usually means the person called in after..."
url: https://epicline.preview.multisites.ai/glossary/inbound-call
publisher: Epic Life Group
apply: https://epicline.preview.multisites.ai/apply
quote: https://epicline.preview.multisites.ai/get-a-quote
---

Sales and lead terms

# Inbound Call

An inbound call is a phone call that a consumer or prospect starts to a business. In life insurance sales, it usually means the person called in after seeing an ad, a mailer, or an online form.

## Why it matters

Inbound calls matter because the caller asked for contact. That often makes the talk easier and the caller more open to a quote. Agents on inbound calls still follow carrier rules, state licensing rules, and call recording laws. Families should know that an inbound call does not remove their right to ask questions or decline. Agents should note that lead quality, cost, and call volume vary by vendor, so results differ from one program to the next.

Source: [law.cornell.edu](https://www.law.cornell.edu/cfr/text/16/310.2)

[Read next, for agentsInbound calls for insurance agents: how Epic Life leads work](https://epicline.preview.multisites.ai/careers/inbound-calls)

## Where we use this term

-   [Captive vs independent insurance agent: who owns your book?](https://epicline.preview.multisites.ai/guides/captive-vs-independent-agent)
-   [Inbound calls vs live transfers vs aged leads: how to compare cost per sale](https://epicline.preview.multisites.ai/guides/inbound-calls-vs-live-transfers-vs-aged-leads)
-   [Telesales life insurance agent: selling on inbound calls](https://epicline.preview.multisites.ai/careers/telesales-life-insurance-agent)

## Start your climb.

Tell us where you are today and request a call about licensing, training and the calls.

[Apply to join](https://epicline.preview.multisites.ai/apply)

Shopping for coverage instead? [Get a quote](https://epicline.preview.multisites.ai/get-a-quote)