---
title: "What Is Live Transfer? Definition | Epic Life Glossary"
description: "A live transfer is a call that a lead vendor connects to an agent in real time, after a caller has shown interest. The agent speaks with the prospect..."
url: https://epicline.preview.multisites.ai/glossary/live-transfer
publisher: Epic Life Group
apply: https://epicline.preview.multisites.ai/apply
quote: https://epicline.preview.multisites.ai/get-a-quote
---

Sales and lead terms

# Live Transfer

A live transfer is a call that a lead vendor connects to an agent in real time, after a caller has shown interest. The agent speaks with the prospect right away instead of calling back later.

## Why it matters

Live transfers cost more per lead than many other lead types, but the prospect is already on the line. Speed matters because interest fades fast. Vendors set the rules for screening, call length, and refunds, and these differ by vendor. Agents should track cost per sale, not just cost per call. Families should know that a transferred caller is still free to ask who the agent is, which carriers they represent, and whether to stop the call.

Source: [law.cornell.edu](https://www.law.cornell.edu/cfr/text/16/310.2)

[Read next, for agentsInbound calls vs live transfers vs aged leads: how to compare cost per sale](https://epicline.preview.multisites.ai/guides/inbound-calls-vs-live-transfers-vs-aged-leads)

## Where we use this term

-   [Inbound calls for insurance agents: how Epic Life leads work](https://epicline.preview.multisites.ai/careers/inbound-calls)
-   [Telesales life insurance agent: selling on inbound calls](https://epicline.preview.multisites.ai/careers/telesales-life-insurance-agent)

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