What Is TCPA (Telephone Consumer Protection Act)?

Why it matters

The TCPA is one of the main rules for phone sales. It affects dialers, text messages, prerecorded calls, and the consent a company must collect. The FCC writes rules under the law, and courts have shaped how it applies. Penalties can be high, which is why agencies train agents on consent and recordkeeping. Epic Life's lead platform is built for TCPA compliance. Families who get unwanted calls can report them to the FCC or FTC.

Source: law.cornell.edu

Where we use this term

Related terms

Do Not Call (DNC): DNC stands for Do Not Call. It refers to lists, national and company-level, of phone numbers that telemarketers generally may not call without a legal exception or permission.
Prior Express Written Consent: Prior express written consent is a signed agreement, on paper or electronic, in which a person allows a seller to send certain marketing calls or texts. It must be clear and name what the person agrees to.
Dialer: A dialer is software that places phone calls for agents automatically, so they spend less time typing numbers. Types include power, progressive, and predictive dialers, and some can leave prerecorded messages.
STIR/SHAKEN: STIR/SHAKEN is a set of technical standards that lets phone carriers verify that a caller ID is real. It is meant to reduce spoofed and scam calls.
Telemarketing: Telemarketing is a plan, program, or campaign to sell goods or services by using one or more phone calls. In the United States, the Telemarketing Sales Rule and the TCPA set the main federal limits.

All 241 terms

Telephone Consumer Protection Act (TCPA)

Why it matters

Where we use this term

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