What Is STIR/SHAKEN? Definition | Epic Life Glossary

Why it matters

The FCC requires phone providers to use call authentication so that a caller's number can be checked as it moves across networks. Calls may then show a verified status on some phones. A verified label does not prove a call is wanted or lawful. Agencies that call out should use properly registered numbers, because mislabeled calls can be blocked. Families should still be careful about sharing personal details with unknown callers.

Source: fcc.gov

Related terms

Telephone Consumer Protection Act (TCPA): The TCPA is a federal law that limits telemarketing calls, texts, autodialed calls, and prerecorded voice messages. It requires proper consent for many marketing calls and gives consumers a right to sue for violations.
Dialer: A dialer is software that places phone calls for agents automatically, so they spend less time typing numbers. Types include power, progressive, and predictive dialers, and some can leave prerecorded messages.
Outbound Call: An outbound call is a call that a business or agent places to a consumer. In insurance, outbound calling is limited by federal and state telemarketing rules, including Do Not Call lists and consent requirements.
Telemarketing: Telemarketing is a plan, program, or campaign to sell goods or services by using one or more phone calls. In the United States, the Telemarketing Sales Rule and the TCPA set the main federal limits.
Insurance Fraud: Insurance fraud is a deliberate lie or omission meant to gain an unfair benefit from insurance. It can be committed by applicants, policyholders, agents, or others.

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Why it matters

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