What Is Outbound Call? Definition

Why it matters

Outbound calls carry more legal risk than inbound calls. Before dialing, an agent must check the National Do Not Call Registry, the internal DNC list, and any consent records. State rules can add calling hour limits and licensing steps. For families, an outbound call about insurance should come from a licensed agent who gives a name and company at the start. You can ask to be placed on the company's do-not-call list at any time.

Source: law.cornell.edu

Related terms

Inbound Call: An inbound call is a phone call that a consumer or prospect starts to a business. In life insurance sales, it usually means the person called in after seeing an ad, a mailer, or an online form.
Cold Call: A cold call is an unsolicited call to a person who has not asked to be contacted and has no relationship with the caller. Telemarketing laws limit cold calls, and many are banned for numbers on the Do Not Call list.
Do Not Call (DNC): DNC stands for Do Not Call. It refers to lists, national and company-level, of phone numbers that telemarketers generally may not call without a legal exception or permission.
Internal DNC List: An internal DNC list is a company's own list of people who said they do not want to be called. Sellers must keep it and honor each request, even if the number is not on the national registry.
Telephone Consumer Protection Act (TCPA): The TCPA is a federal law that limits telemarketing calls, texts, autodialed calls, and prerecorded voice messages. It requires proper consent for many marketing calls and gives consumers a right to sue for violations.

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