What Is Internal DNC List? Definition

Why it matters

Federal rules require telemarketers to keep a record of opt-out requests and to stop calling those people. The request should be honored within the time the rules set, and the record should be kept for years. This rule applies even when a person was once a customer. Agents should log requests right away and share them with their agency. Families can ask any caller to place them on the company's do-not-call list.

Source: law.cornell.edu

Related terms

Do Not Call (DNC): DNC stands for Do Not Call. It refers to lists, national and company-level, of phone numbers that telemarketers generally may not call without a legal exception or permission.
National Do Not Call Registry: The National Do Not Call Registry is a federal list of phone numbers whose owners asked not to receive telemarketing calls. It is run by the Federal Trade Commission, and registration is free.
Telephone Consumer Protection Act (TCPA): The TCPA is a federal law that limits telemarketing calls, texts, autodialed calls, and prerecorded voice messages. It requires proper consent for many marketing calls and gives consumers a right to sue for violations.
Outbound Call: An outbound call is a call that a business or agent places to a consumer. In insurance, outbound calling is limited by federal and state telemarketing rules, including Do Not Call lists and consent requirements.
CRM: A CRM, or customer relationship management system, is software that stores contacts, call notes, follow-up tasks, and sales status in one place. Insurance agencies use it to manage leads and clients.

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Why it matters

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