What technology do Epic Life agents use?
Epic Life agents use a customized CRM, a comparative quoting tool, GIACT bank-account verification, and AI for booking and follow-up. The tools aim to keep the call, the quote, the application, and the follow-up in one flow.
A CRM is customer relationship management software. It holds your contacts, notes, and tasks. The glossary explains CRM, quoting engine, and e-application.
| Tool | What it does | Where it helps |
|---|---|---|
| Customized CRM | Contacts, funnels, automations, team management | Every day |
| ScheduleBot | Books and manages appointments | Callbacks and follow-ups |
| AI follow-up | Sends timely follow-ups on leads | Prospects who did not buy on call one |
| Phone system | Handles inbound calls inside the CRM | Taking and logging calls |
| Email and social tools | Reach clients and prospects | Staying in touch |
| Data validation | Checks contact data | Fewer bad records |
| Comparative quoting tool | Compares carriers and products | Picking the best fit |
| GIACT | Verifies bank accounts | Cleaner payment setup |
What does the CRM include?
Epic Life describes a customized CRM with ScheduleBot, AI follow-up, funnels, automations, a phone system, team management, email and social tools, and data validation.
For a solo agent, the value is organized follow-up. For an agency owner, the CRM includes team management tools. Read about agency ownership.
How does the quoting tool help clients?
Epic Life agents can compare carriers and products in one tool. That supports an independent approach: match the client to the carrier and product that fits their age, health, and state. A career with about 110 carrier contracts only helps if you can compare quickly. See carriers.
Quotes are estimates. A carrier makes the final decision after underwriting. Price and eligibility depend on age, health, state, and carrier.
Why does GIACT matter?
GIACT verifies bank-account information. A wrong routing or account number can cause a failed payment. A failed first payment can lead to a lapse or a policy that is never placed. Under many contracts, that can cost you commission or trigger a chargeback. Verifying before submission reduces that risk. Read life insurance chargebacks.
How do AI booking and follow-up work?
Many prospects do not buy on the first call. AI booking and follow-up help you reach them again at the right time. The CRM includes scheduling and follow-up tools for callbacks and reminders.
Use automation with care. Telemarketing rules apply to follow-up calls and messages. The FTC says sellers by phone generally must check the National Do Not Call Registry. The FCC sets consent rules for certain automated and prerecorded calls and texts. Follow your agency’s compliance guidance on what automation may send.
How does the stack support compliance?
Epic Life states its lead platform is built for TCPA compliance, including Do Not Call, and that protected health information is processed and stored on AWS in a HIPAA-compliant way. It also lists compliance flagging of risky language in AI call analysis. See training.
Tools lower risk. They do not remove your duty to follow the rules.
What is the daily flow?
- A call comes in through the phone system that is part of the CRM.
- You ask questions and use the quoting tool.
- You complete the application and verify the bank account.
- AI follow-up and ScheduleBot help you schedule callbacks.
- You review your scorecard and recorded calls.
For more on the flow, see telesales life insurance agent and inbound calls.
What should I ask in a technology demo?
A demo shows features. Your questions show whether they fit. Ask:
- Can I see a call from first ring to submitted application?
- What does AI follow-up send, and can I edit it?
- Who can see my calls, notes, and recordings?
- How is client health information stored and protected?
- What happens to my data and contacts if I leave?
- Is there a cost for any tool, now or later?
- What support is available if a tool goes down during a shift?
What security habits matter for phone agents?
You handle sensitive client data every day. Good habits protect clients and you.
- Use a private room and a locked computer.
- Do not keep client details on paper or personal notes.
- Use strong, unique passwords and multi-factor sign-in where offered.
- Keep your computer updated.
- Use a trusted network, not public Wi-Fi.
- Follow your agency’s rules for recordings and files.
Epic Life says it stores protected health information on AWS in a HIPAA-compliant way. Your habits are the other half of the system.
How does the tech fit different kinds of agents?
A new agent mostly needs the phone system, quoting tool, and follow-up automation. Those three tools handle the daily loop. An experienced agent may care more about funnels, automations, and data validation, because they have their own contacts to work. An agency owner needs team management to see activity across a group.
Whatever your stage, the tools only help if you use them every day. Log every call, keep notes current, and let follow-up run. A clean CRM also makes it easier to see your own numbers, such as close rate and cost per sale.
Next step
Ask for a live demo when you apply to Epic Life. New to the business? Start with new agents.
Frequently asked questions
What CRM does Epic Life use?
Epic Life describes a customized CRM. It includes ScheduleBot, AI follow-up, funnels, automations, a phone system, team management, email and social tools, and data validation. Ask for a demo of the current version, because features change over time.
What is GIACT?
GIACT is a bank-account verification service. Epic Life uses it to verify a client's bank account before a payment draft is set up. Verification helps catch typos and bad account data, which can cause a policy to fail on the first draft. Ask Epic Life how the check is used in your workflow.
What does the comparative quoting tool do?
It lets an agent compare carriers and products for the same client during the call. That supports a recommendation based on fit, not on a single carrier. Prices and eligibility depend on age, health, state, and carrier, so quotes are estimates until a carrier approves the application.
How does AI help with appointments and follow-up?
Epic Life describes AI appointment booking and AI follow-up in its CRM. When a prospect does not buy on the first call, automation can schedule a call back and send reminders. You still decide who to call and what to say. Ask what the AI sends on your behalf.
Is client health information protected?
Epic Life states that it processes and stores protected health information on AWS in a HIPAA-compliant way. Ask for specifics on access controls, retention, and who can see recordings. Your own devices and home network are part of the picture, so follow security rules.
Do I need to buy my own software?
You need a computer, internet, and a quiet space. The CRM, phone system, and quoting tool are described as part of the Epic Life stack. Ask for a written list of anything you must pay for separately, such as extra tools, before you sign.
Terms on this page
Sources
- FTC: National Do Not Call Registry FAQs
- FCC: One-to-One Consent Rule for TCPA Prior Express Written Consent FAQ
- NIPR: Apply for an insurance license
- IRS: Independent contractor defined
Written by the Epic Life Group team and checked against the sources above on October 14, 2026. Rules and products change. Confirm details with a licensed agent or your state insurance department.