What Is Telesales? Definition | Epic Life Glossary

Why it matters

Telesales lets an agent serve clients across many states from one desk, if the agent holds the right licenses. It suits people who like talking and learning scripts and rules. Telesales still requires licensing, carrier contracts, and compliance training. Some products are easier to sell by phone than others, and carrier rules differ. For families, phone sales can be convenient, but they should feel free to ask for written details before they decide.

Source: law.cornell.edu

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Related terms

Telemarketing: Telemarketing is a plan, program, or campaign to sell goods or services by using one or more phone calls. In the United States, the Telemarketing Sales Rule and the TCPA set the main federal limits.
Inbound Call: An inbound call is a phone call that a consumer or prospect starts to a business. In life insurance sales, it usually means the person called in after seeing an ad, a mailer, or an online form.
Sales Script: A sales script is a written guide for a sales call. It lists key questions, required disclosures, and sample wording so each call covers the same important points.
E-Application (e-app): An e-application is a life insurance application completed and submitted electronically instead of on paper. Many carriers offer e-apps with built-in questions, checks, and electronic signatures.
Voice Signature: A voice signature is a recorded spoken agreement that a carrier accepts in place of a written signature. Federal law lets an electronic signature include a sound, if the signer intends to sign.

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