What Is Voice Signature? Definition

Why it matters

Voice signatures help complete applications by phone when a person cannot easily sign electronically. The carrier sets the exact script and recording rules, and many require the applicant to confirm identity and consent. Not every carrier or product accepts them, and state rules differ. Families should listen to what they are agreeing to and ask for a copy of the application. Agents must follow the carrier's process exactly to avoid delays or rejection.

Source: law.cornell.edu

Related terms

E-Application (e-app): An e-application is a life insurance application completed and submitted electronically instead of on paper. Many carriers offer e-apps with built-in questions, checks, and electronic signatures.
E-Sign: E-sign is short for electronic signature. Under the federal E-SIGN Act, an electronic signature can have the same legal effect as a handwritten one, if the signer agrees to use it.
Call Recording: Call recording is the saving of a phone call as an audio file. Insurance agencies record calls to train agents, prove what was said, and meet carrier or compliance needs.
Telesales: Telesales is the practice of selling products by phone instead of in person. In life insurance, telesales agents explain coverage, answer questions, and take applications over a call.
Submission: A submission is the act of sending a completed insurance application to the carrier for review. After submission, underwriting reviews it and the carrier decides to issue, decline, or ask for more information.

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