Why it matters
Many deals stall because of a missing signature, an unanswered health question, or a failed payment. Tracking helps an agent act fast and keep the family informed. It also helps predict commission timing, which depends on the carrier and contract. Agents track delivery, free look, and not-taken policies too. Clear tracking lowers the number of cases that lapse before they are paid.
Source: law.cornell.edu
Read next, for agentsThe technology Epic Life agents use: CRM, quoting, and AI